All models are required to meet the Victorian Government’s performance standards and clinical governance framework, which incorporate both quality and safety standards. The models of care are multidisciplinary and multifaceted. The Models of care toolkit informs the ongoing development of rural urgent care centre models of care and the way health care is delivered in the rural urgent care setting. Urgent care centres: Models of care toolkit Alternatively their healthcare needs may require referral to their general practitioner or transfer to a higher level of care at a larger health service or a specialist/tertiary metropolitan health service. That is, care that meets their clinical needs and is within scope of the clinician and the rural health service is provided. Patients may receive definitive care at a rural urgent care centre, whereby all treatment required at the time has occurred. Rural urgent care centres are a key entry point into the Victorian healthcare system for people living in small rural communities.
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